Our policies
If something is not right.
We work hard to get every detail right, but if we have let you down, we want to know, so that we can put it right and learn from it.
Tell us
Please speak to us first, as soon as you can. Most concerns can be put right quickly, especially before the funeral. You can:
- call the office on 01938 559 256;
- email rgpeate256@gmail.com;
- or write to us at Calkirk Buildings, Salop Road, Welshpool SY21 7EG.
What we will do
We will acknowledge your complaint within five working days, look into it carefully, and give you a full written reply within twenty-eight days. If we need longer, we will tell you why. Geraint will deal with every complaint personally.
If you are still not satisfied
We are members of the National Association of Funeral Directors. If we cannot resolve your complaint, you can ask the NAFD to help.
If your complaint is about a pre-paid funeral plan, contact the plan provider first. If they cannot resolve it, you can take it to the Financial Ombudsman Service.
For free, independent consumer advice, you can also contact Citizens Advice.
R G Peate Funeral Services Ltd. Last updated October 2026.